Frequently Asked Questions

If you are interested in a product, you can click on it to see a description, possibly choose size or color, and to buy the item. Click the 'Add to cart' button, and choose whether you want to continue shopping or go to checkout.
If you have chosen to continue shopping but do not want any more products, click 'Go to checkout' in the top right corner of the page.
You can choose a different delivery address, so you can send your purchase to another address. When you fill in your contact information, you can check the box 'Choose another delivery address' (e.g., your workplace) and provide the address.
For shipments with PostNord, GLS, or Danske Fragtmænd to a delivery point, you must subsequently choose a parcel shop, parcel locker, post office, etc., as the delivery point for your package. When the package is ready for pickup at the selected delivery point, you will receive an email/SMS.
Note that there is FREE shipping on purchases over 40€ with delivery in Denmark. Shipping on purchases under 40€ costs from 5.95€.

Some items may unfortunately be temporarily out of stock. Under the 'Add to cart' button on a product, you can see when the item is expected to be back in stock in the webshop.

For each product, there is a field called description and details. Here, there will be a description of the product, and if there are any special details worth knowing, this field will also be filled out.

For other specific questions, you can contact customer service by phone at +45 8816 7626, available Monday to Thursday from 10 – 16 and Friday from 10 - 15.30. You can also send an email to service.eu@rostistore.com, so we can help you with your question.

We reserve the right to make offers and promotions, and therefore we cannot guarantee that certain products will go on offer and/or promotion after a purchase. Therefore, the price indicated at the time of purchase is also the valid price.

When you shop at Rosti Store, you have the option to pay with the following payment methods:

• VISA/Dankort
• MasterCard
• MasterCard Debit
• Maestro
• VISA
• VISA Electron
• VISA Debit
• Mobilepay

We do not charge a payment fee, regardless of which of the above payment methods are chosen.

 

We handle the sale and shipping of the product and do not come into contact with or see your credit card information. They are handled exclusively on a secure server with a secure connection (encryption) via a payment facilitator.
When encryption is used, you can see it by the padlock displayed in the lower right corner of the page, and your information is thus protected against third parties.

We also cannot withdraw more than the amount you have accepted when placing your order. Legally, you can get your money back if:

• The item is not delivered
• You use your right of withdrawal – see the section below
• Money is withdrawn from your account without your prior acceptance

The amount is first withdrawn from your card when the items are shipped from the webshop's warehouse. You will receive an email when the order has been shipped from the warehouse.

Unfortunately, it is not possible to pick up your order.

We deliver to:

· France
· Poland
· Italy
· Spain
· Netherlands
· Finland
· Belgium
· Luxembourg
· Portugal
· Hungary

The delivery time is 3 - 5 business days. Orders placed before 2 pm on business days, and where all ordered items are in stock, we strive to ship the same day. Orders placed on other days (weekends, holidays, and other closing days) we strive to ship the next business day. Delivery is made with PostNord, GLS, or Danske Fragtmænd, depending on which provider you choose, and the delivery time will depend on the provider's delivery frequency.

There may be longer delivery times during particularly busy periods, e.g., in the weeks leading up to Christmas and after extraordinary shopping days such as Black Friday, and we take reservations for delayed or incomplete delivery due to force majeure.

For purchases over 40€, delivery to private and business addresses and delivery points (parcel shops, parcel lockers, post offices, etc.) is free. For purchases under 40€, the delivery cost starts from 5.95€.

As soon as your order is packed and shipped from our warehouse, you will receive an email. This email will contain a track & trace number that you can use to track your package on the carrier's website. Please note that it may take up to 24 hours before the tracking link is active.

If you are not home at the time of delivery, the package will be delivered to the nearest parcel shop, parcel locker, post office, etc., where you can pick it up. You will be notified by email/SMS where and when the package can be picked up. For some carriers, it is also possible to have the package delivered at a specified place on your property (e.g., in a carport, garage, etc.), provided that you have made an agreement with the carrier.

You have the right to return your purchase within 14 days of receiving your package. To do so, fill out the return form included in your package and send the item back to us. It is important that the returned item is in original condition and packaging. The return shipping costs must be covered by you, and you are responsible for the package until it reaches us. Therefore, we recommend that you use a shipping method that allows you to track the package.

If you wish to exchange an item for another, you must first return the original item by following the return procedure. Then, you can place a new order for the item you want instead.

We process returns as quickly as possible. Once we have received and inspected the returned item, we will process your refund within a few business days. The refund will be made to the same payment method you used for your purchase. Please note that it may take some time before the refund is visible in your account, depending on your bank or card issuer.

You can contact our customer service by phone at +45 8816 7626, available Monday to Thursday from 10 – 16 and Friday from 10 - 15.30. You can also send an email to service.eu@rostistore.com, and we will get back to you as soon as possible.

Our customer service is available Monday to Thursday from 8 – 16 and Friday from 8 - 15.30.

Yes, the new material for Margrethe bowls is microwave-safe, and the accompanying lid is also safe to use. If you are unsure whether you have the new or old Margrethe bowl, check the bottom of the bowl, where it is indicated whether it is microwave-safe. Be sure to follow the microwave usage instructions, which can be found on the bottom of the bowl (maximum 5 minutes at 600 watts).

One of the differences between the new and old Margrethe bowls is their suitability for microwave use. Turn the bowl over – on the bottom, it will state whether it is microwave-safe. If it is microwave-safe, the bowl is made from the new material, and if it is not, it is made from the old material.

Yes, both the new Margrethe bowl and its lid are freezer-safe.

Yes, both the bowl and the lid can be cleaned in the dishwasher.

Yes, the new Margrethe bowls come with a 5-year warranty. In fact, all Rosti products have a 5-year warranty, and if a product does not meet this standard, it does not make it into Rosti’s range. Warranty terms can be found here.

Yes, the new Margrethe bowl has higher break resistance than the old one and, in most cases, can withstand being dropped on the floor without breaking.

Rosti has developed an entirely new material for the new Margrethe bowl, called Durostima®. More than 30 different standard materials were tested, but none met the requirements for a Margrethe bowl’s well-known quality and functionality. Therefore, we developed our own material from scratch, which is technically referred to as ‘Engineered Thermoplastic’. This means it does not fall under a common material designation such as Polypropylene (PP).

Yes, if the base ring becomes worn, it can easily be replaced with a new one, thereby extending the lifespan of the Margrethe bowl.

This is usually caused by the base ring not being fully pressed up all the way around, making the bowl unstable. Firmly press the ring all the way around. If this does not resolve the issue, try replacing the base ring. If it is within the 5-year warranty period, this is covered by the warranty, and Rosti will replace it free of charge. Please note that the base rings on the old and new Margrethe bowls are not identical.

Yes, the lids fit both the new and old Margrethe bowls.

Yes, both the new and old Margrethe bowls can withstand the use of a hand mixer. However, be mindful of the type of beaters you use. Wide ribbon beaters or beaters with sharp tips may cause scratches, so we do not recommend using this type of beater. This type of beater is very harsh on all plastic materials.

You can try removing discolouration or black streaks caused by beaters using citric acid or baking powder.

We recommend carefully peeling off the sticker, and if any adhesive residue remains, we suggest removing it with alcohol (spirits).

The main difference lies in the material used to produce the Margrethe bowls. The old material was not microwave- or freezer-safe, whereas the new material is. Additionally, the new material has higher break resistance and an extended 5-year warranty. The base ring is also wider, providing better stability during use. Overall, the new Margrethe bowl offers far more versatility, as it can now also be used for heating food in the microwave and freezing leftovers.

The Margrethe bowl was designed by Acton Bjørn and Sigvard Bernadotte, the latter being the uncle of Queen Margrethe II, after whom the bowl was named. It was launched in the early 1950s and has remained one of the most popular kitchen products ever since.

Yes, the products have been food tested and approved according to EU legislation.

The great thing about the Mensura kitchen scale is that it is primarily used with the included bowl, which also functions as a lid when the scale is not in use. This keeps the scale itself clean and hygienic, meaning only the bowl gets dirty and needs to be cleaned.

The bowl/lid is dishwasher-safe, but the scale itself is not. It should be cleaned with a slightly damp cloth.

When the kitchen scale needs new batteries, a battery icon will appear on the display. When the scale is turned on, all icons light up momentarily – this is not a sign that the batteries need to be replaced. It works similarly to a car dashboard, where all warning lights illuminate when the ignition is turned on.

Yes, use the ‘unit’ function to switch between measurement units, including liquids such as water and milk.

Yes, this kitchen scale features a special LED display, which most other kitchen scales do not have. The display is black with illuminated white LED numbers, making it easy to read from all angles and under any lighting conditions.

Yes, the products have been food tested and approved according to EU legislation.

Yes, the Mensura measuring jug is designed to withstand boiling water. However, this does not apply to the decilitre measure and measuring spoon in the Mensura series.

Yes, Mensura measuring jugs have clear and precise measurement scales, which also include UK and US measurement units.

The measuring jug, decilitre measure, and measuring spoon all have a middle marking that indicates half and full litre on the measuring jug, half and full decilitre on the decilitre measure, and teaspoon/tablespoon on the measuring spoon.

Yes, the products have been food tested and approved according to EU legislation.

Optima utensils can withstand temperatures up to 220°C / 428°F.

Yes, it is recommended that you do not leave the utensils in the pot or pan when they are not in use.

Yes, when you are finished using the utensils, they can be cleaned in the dishwasher.

Yes, like all other plastic products, the utensils can become discoloured. Ingredients such as curry, carrots, and other strongly pigmented foods may stain them. You can try removing discolouration with citric acid or baking powder.

Yes, Optima utensils are designed to be gentle on non-stick surfaces.

Yes, Optima utensils can be used with all types of pots and pans.

Yes, the products have been food tested and approved according to EU legislation.

Yes, the holder has grooves that minimize contact with the chopping board, allowing air to circulate around it, making it suitable for drying in the holder.

Yes, this is because they are made of an extra hard and durable material compared to other chopping boards. The material, called HDPE, is very hard and stable. As a result, the knife glides over the surface rather than cutting into the material, which helps maintain the sharpness of the blade.

Yes, like all other plastic products, the chopping boards can become discoloured. Ingredients such as curry, carrots, and other strongly pigmented foods may stain them. You can try removing discolouration with citric acid or baking powder.

Yes, Choptima chopping boards are versatile and can be used for various types of food. However, to avoid cross-contamination, it is recommended to use separate boards for meat and vegetables.

The chopping board has a textured surface that helps it stay stable on the countertop, unlike completely smooth chopping boards. The advantage of not having feet is that you can slide chopped ingredients directly off the board with a knife without hitting any obstacles.

Yes, the products have been food tested and approved according to EU legislation.

Yes, it is recommended that you do not leave the utensils in the pot or pan when they are not in use.

Yes, when you are finished using the utensils, they can be cleaned in the dishwasher.

Yes, like all other plastic products, the utensils can become discoloured. Ingredients such as curry, carrots, and other strongly pigmented foods may stain them. You can try removing discolouration with citric acid or baking powder. To minimise discolouration, the black colour is recommended.

Yes, the products have been food tested and approved according to EU legislation.

Yes, when you are finished using it, it can be easily disassembled and cleaned in the dishwasher.

This is done by turning the cheese cutter counterclockwise, which will automatically lower the base. You can also lift the arm and base plate and do it manually.

Yes, replacement wires can be purchased, and it is easy to change the wire. Simply loosen the nut on the cheese cutter arm to remove the broken wire. Insert the new cheese wire and tighten it by turning the nut in the opposite direction.

Yes, this is done by adjusting the nut. Turning the nut forward tightens the wire, while turning it back loosens it.

Yes, like all other Rosti products, it comes with a 5-year warranty. This guarantees high quality. Warranty terms can be found here.

The storage time depends on the type of cheese, but in general, cheese can be stored in the Classic cheese box for several weeks, depending on the type and freshness at the beginning of storage.

Yes, the products have been food tested and approved according to EU legislation.

If the wire or metal post at the end of the cheese slicer arm scrapes against the cheese box, it may be because the wire is too tightly tensioned. This can be remedied by slightly loosening the wire.

The jugs display measurements in millilitres (ml), flour in grams, sugar in grams, fluid ounces (fl oz), and cups

Yes, Classic measuring jugs are designed to be stackable, making them space-saving in the kitchen.

They come in a large version of 1 litre (32 fl oz) and a small version of 0.5 litres (16 fl oz).

Yes, the products have been food tested and approved according to EU legislation.

Yes, all products in the Hamlet series are dishwasher-safe, making them easy to clean.

Yes, all Hamlet plates are designed to be stackable, making storage easy and practical. However, Hamlet mugs are not stackable.

Yes, the Hamlet series features a sleek design, making it ideal for serving directly at the table.

Yes, the products have been food tested and approved according to EU legislation.

They are made of reinforced porcelain.

Yes, all Modula oven dishes are dishwasher-safe, making cleaning easy and convenient.

Yes, Modula oven dishes are designed to be stackable, allowing them to take up minimal space in the kitchen cupboard.

The dishes can withstand up to 350°C / 662°F.

Yes, the dishes are freezer-safe.

It is not recommended to transfer the dishes directly from the freezer to a hot oven, as thermal shock may damage the material. Allow the dish to reach room temperature first.

Yes, the dishes have an elegant design, making them suitable for serving directly at the table. However, keep in mind that the dish will naturally be hot if it has just been taken out of the oven.

Yes, all products in the series are microwave-safe.

Yes, the products have been food tested and approved according to EU legislation.

Yes, all utensils in the Emma series are dishwasher-safe.

Emma kitchen utensils are designed with ergonomic handles, making them comfortable to use for extended periods and providing a good grip during cooking.

Yes, the utensils in the Emma series are made from high-quality materials designed to be both durable and long-lasting under normal kitchen use. A 5-year warranty is provided as proof of this for all products in the Emma series.

Yes, the products have been food tested and approved according to EU legislation.

No, Victoria bowls are not microwave-safe. If you need this feature, you should choose the new Margrethe bowls.

Yes, Victoria bowls are dishwasher-safe.

Yes, Victoria bowls have a non-slip base ring, which keeps them stable on the table.

Yes, if the base ring becomes worn, it can easily be replaced with a new one, extending the lifespan of the Victoria bowl.

Yes, the products have been food tested and approved according to EU legislation.

Yes, the products are dishwasher-safe.

Yes, all products in the steel series are freezer-safe.

No, since the Margrethe bowls in the steel series are made of stainless steel, they must not be used in the microwave.

No, but they have a good weight, which enhances comfort and makes them more stable on the table.

Yes, the bowls in the steel series have a non-slip base ring, providing extra stability while mixing or stirring ingredients.

Yes, the base ring can easily be replaced, extending the bowl’s lifespan.

Yes, Margrethe steel bowls are highly durable and can last for many years, making them a great investment.

Yes, the products have been food tested and approved according to EU legislation.